REALPLAY TECH INC and its Related Entities (“RealPlay”, “we”, “our” or “us”) provide the websites located at https://www.realplayltd.com/ and all of their subdomains, subpages, and successor sites thereof, as well as any mobile applications through which the Services are provided (together – the “Services”).
RealPlay also includes Realplay EU Ltd., which is located at Madison Building Midtown, Queensway, Gibraltar – GX11 1AA.
RealPlay is dedicated to protecting your privacy rights and making our practices regarding your personal data transparent and fair. Please read this policy, as it includes important information in respect of your personal data.
This Privacy Policy (“Policy”) is designed to help you understand how we collect, store, use, and share your personal data. This Policy applies whenever you visit our Websites, install or interact with our Apps, or otherwise access or use any of our Services.
We strongly urge you to read this Policy and make sure that you fully understand and agree to it. If you do not agree to this Policy, please discontinue and avoid using our Services. You have the right to cease using our Services at any time.
For any questions or concerns, please contact us via our email address: [email protected].
This Policy describes the following:
What types of personal data we collect
Tracking technologies
Why we process your personal data
With whom we share your personal data
Sources of personal data
Marketing and advertising
Your privacy rights
Transfer of personal data
How we protect your data
Minors
Retention
Updates to this Policy
Controlling version
Contact us
1. What types of personal data do we collect?
We collect personal data about you, which refers to any information that could potentially allow us to identify you through reasonable means (such as email address or name).
1.1 Account information:
If you decide to register an account with our Services, we may collect your full name, email address, country, phone number, user nickname, and optionally, your profile picture. If you choose to log in or access our Services through a social networking service (e.g., Facebook, Twitter, Instagram), we collect your user ID, username associated with the social networking service, and any information you make public using that service or that the service permits us to access.
1.2 Usage information:
When you use our Services, we collect information about your interaction with our Services. Such information includes data pertaining to your activities on our Services, as well as information generated when you interact with our App (for instance, how and when you use our App) and with the advertising served in our App (for instance, number of ads served, potential clicks).
1.3 Identifiers and technical information:
When you use our Services, we collect technical information such as IP address, your Mobile Advertising ID (such as Apple IDFA or Google AAID), device identifiers (e.g., IDFV for iOS devices and Android ID for Android devices), information about your device and connection, including user agent, connection type, timestamp, system language, device model, screen resolution and settings, battery level, available storage space, time zone, and operating system.
1.4 Communication information:
When you contact us via email or through the support channels in our App or Websites, we collect the personal data you provide, which include your name, email address, and any other information you choose to provide.
We do not knowingly collect, process, or disclose any sensitive personal data.
2. Tracking technologies
We use cookies, pixels, beacons, local storage, and similar technologies (“Tracking Technologies”) to automatically collect information about you, your device, and your online behavior, in order to enhance your navigation in our Services, improve performance, perform analytics, and customize your experience.
2.1 Types of Tracking Technologies:
Strictly necessary: Essential for using the Services.
Functionality: Remember choices and provide enhanced features (e.g., authentication).
Performance: Collect information about online activity for analytics and research.
Tracking and advertising: Collect browsing habits to improve advertising relevance (only as permitted by law).
2.2 Storage and management:
Tracking Technologies may be stored on your device by us (first-party) or third parties (analytics, advertisers, business partners). You can manage these through your browser settings or device preferences, including opt-out options for personalized advertising.
3. Why we process your personal data
| Purpose | Legal basis |
|---|---|
| Provision of our Services; customer support | We use your personal data, such as your name and email address, to provide you with our services and support. This includes, for example, allowing you to log in or responding to your inquiries. Legal basis: Performance of our contractual obligations towards you; your consent (where legally required); and our legitimate interests. Our legitimate interests are providing and supporting our Services. |
| Improve our Services | We collect and analyze information about you and your usage of our Services for purposes of usability, quality, functionality, and effectiveness of our Services, including debugging errors and conducting internal research for technological development. Legal basis: Our legitimate interests in providing and improving our Services. |
| Marketing and advertising | We may use personal data (including Tracking Technologies) to provide you with advertisements, either on our Services or on other third-party platforms, including personalized and non-personalized advertising. Legal basis: Your consent (where legally required) and our legitimate interests. Our legitimate interests are providing tailored services, content, and advertisements that better correspond with your interests. |
| Integrity and security | We process information about you and your usage of our Services to maintain the integrity and security of our Services, prevent abuse, verify identity, and enforce policies. Legal basis: Compliance with legal obligations and our legitimate interests. Our legitimate interests are maintaining integrity, detecting abuse, and protecting users. |
| Compliance with laws; assistance to law enforcement; exercising legal claims | We may process personal data to comply with legal obligations, assist law enforcement, and exercise or defend legal claims. Legal basis: Compliance with legal obligations and our legitimate interests. Our legitimate interests are compliance, assisting authorities, and protecting our legal rights. |
4. With whom we share your personal data?
We may share your personal data with:
Service providers: Cloud storage, analytics, fraud prevention, and other service providers working on our behalf.
Advertising partners: To display relevant ads based on browsing behavior.
Third-party integrations: Services you connect with to use our features.
Law enforcement or legal authorities: When necessary to comply with legal obligations or protect rights and safety.
Auditors and advisers: Lawyers, accountants, insurers, etc. for compliance and risk management.
Business transactions: Such as mergers or acquisitions.
5. Sources of personal data
Consumers directly
Social networks (if linked)
Analytics providers
6. Marketing and advertising
We may use your personal data to provide promotional materials or content from RealPlay or our business partners. You can decline marketing offers by contacting [email protected]. Service-related updates may still be sent.
7. Your privacy rights
Depending on your jurisdiction, you may have rights including access, rectification, erasure, restriction, withdrawal of consent, and data portability. Requests can be sent to [email protected].
8. Transfer of personal data
Personal data may be stored or processed in jurisdictions worldwide, including Gibraltar, the EEA, UK, Israel, and the United States. Transfers will comply with applicable data protection laws.
9. How we protect your data
We take reasonable technical steps to protect your personal data. Please report any security concerns to [email protected].
10. Minors
We do not knowingly collect data from individuals under 18. By using the Services, you confirm you are over 18.
11. Retention
We retain personal data as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.
12. Updates to this Policy
We may modify this Policy from time to time. Updates take effect when posted on the Services. Continued use constitutes acceptance.
13. Controlling version
This Policy is drafted in English and serves as the controlling version. Translations are for convenience only.
14. Contact us
For questions, complaints, or requests regarding your data, contact:
Email: [email protected]